The Symplified Blog

Guest Commentary: What’s Trending Now In Identity Management

We recently asked Susie Watkins,  senior vice president of solutions at Network America, to share some of the common challenges customers are facing when they approach her for identity management support. Below is her take on today’s top issues.

It’s still about passwords.

One of the biggest concerns we’ve heard from our enterprise customers is dealing with passwords. Users are expected to remember multiple complex passwords, and those passwords must be changed every 30, 60, or 90 days. When you consider that users are accessing as many as 10 different applications per day, each with a different password, the time and effort spent managing those passwords has become a burden – not just to the user, but to IT departments as well.

Provisioning and de-provisioning users needs to be centralized.

Single sign-on (SSO) technology is a huge benefit to network administrators. It streamlines management by allowing admins access to all company applications in one centralized place. It also creates an extra line of defense between the user and potential security threats – and we all know those have become more and more frequent. As an added benefit, SSO helps admins easily add new team members as companies grow, and it streamlines the process of removing account access whenever necessary.

Companies are dealing with a mix of cloud and on-premises applications.

Clients typically come to Network America because of our focus on both cloud architecture and on-premises IT landscapes. The typical enterprise environment includes a mix of apps and services behind the firewall and in the cloud which need to be accessible not only to employees but in some cases to customers located anywhere in the world. A solution that can address this scenario is key to them.

Network America, Inc. (NAI) is a member of the Symplified Channel Partner Program. NAI works with clients throughout North America to design and implement security and identity solutions to support mission-critical business programs. Visit NAI at


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